About the Opportunity

Our client is a rapidly growing Managed Services Provider (MSP) with a strong presence in Alaska and ambitious expansion plans. They are seeking a Senior Account Manager to serve as the strategic technology partner for a portfolio of clients, helping organizations align technology investments with business goals while driving long-term client success.

This role combines technology strategy, account management, and client relationship leadership. The successful candidate will act as a trusted advisor, helping clients navigate technology decisions, cybersecurity considerations, IT planning, and digital transformation initiatives.

Key Responsibilities

Client Relationship Management

• Serve as the primary advisor for assigned client accounts.
• Build trusted relationships with client leadership teams.
• Lead regular business reviews, planning sessions, and strategic discussions.
• Ensure proactive communication and a high-quality client experience.

Technology Strategy & Advisory

• Develop technology roadmaps aligned with client business goals.
• Advise on IT investments, cybersecurity, risk management, and technology planning.
• Translate technical concepts into clear business recommendations.

Account Growth & Retention

• Drive client satisfaction, retention, and long-term account growth.
• Identify opportunities for additional services and strategic projects.
• Act as an escalation point for client concerns and ensure timely resolution.

Financial & Account Management

• Support technology budgeting and cost optimization initiatives.
• Monitor account health, renewals, and growth opportunities.
• Collaborate on pricing, contracts, and account strategy.

Internal Collaboration

• Partner with service delivery and technical teams to ensure successful outcomes.
• Maintain accurate client documentation and account records.
• Share client feedback to support continuous service improvement.

Qualifications

Required Experience

• 5+ years of experience in account management, client success, technology consulting, or advisory roles.
• Experience within an MSP, IT services, or technology solutions environment is highly preferred.
• Strong understanding of client lifecycle management and strategic account development.
• Demonstrated success building trusted client relationships and driving retention and growth.

Skills & Competencies

• Excellent communication and presentation skills.
• Ability to explain technical concepts to non-technical stakeholders.
• Consultative approach to sales, account expansion, and client advocacy.
• Strong organizational skills with the ability to create scalable processes and documentation.
• Financial acumen, including experience reviewing account performance, budgeting, pricing, and service utilization.
• Collaborative mindset with the ability to work across technical and business teams.

Requirements

• Ability to pass a background check required for security badging.
• Valid driver’s license or ability to obtain one.
• Must be based in Alaska.
• We prefer candidates based in Juneau or willing to spend significant time there.
• Ability to travel regularly throughout Alaska for in-person client meetings and collaboration.
• Remote work flexibility available within Alaska; however, this is not a fully remote position.

Compensation & Benefits

• Competitive salary
• Health insurance, including vision coverage
• Retirement savings plan
• Mobile device reimbursement
• Flexible scheduling options
• Relocation assistance available
• Opportunity to work in a growing organization with strong career development potential
• Access to Alaska’s unique outdoor lifestyle and communities

About Us

At Peak Sales Recruiting, we specialize in connecting top B2B sales talent with businesses across North America. As a leading sales recruiting firm, we pride ourselves on understanding the unique needs of our clients and candidates. We would love to work with you to help you find your next exciting career opportunity and ensure the right match between your skills and the perfect role.

How to Apply

Ready to take your career to the next level? Submit your resume and apply now! We look forward to hearing from you!